GMBAGlobal MBA Program
MAN560F2(経営学 / Management 500)Service Management in JapanService Management in Japan
KENNETH G PECHTERKenneth Gordon PECHTER
授業コードなどClass code etc
学部・研究科Faculty/Graduate school | GMBAGlobal MBA Program |
添付ファイル名Attached documents | |
年度Year | 2021 |
授業コードClass code | W7059 |
旧授業コードPrevious Class code | |
旧科目名Previous Class title | |
開講時期Term | 秋学期後半/Fall(2nd half) |
曜日・時限Day/Period | 木6/Thu.6, 木7/Thu.7 |
科目種別Class Type | 専門講義 |
キャンパスCampus | 市ヶ谷 / Ichigaya |
教室名称Classroom name | |
配当年次Grade | 1・2 |
単位数Credit(s) | 2 |
備考(履修条件等)Notes | Global MBA |
実務経験のある教員による授業科目Class taught by instructors with practical experience | |
カテゴリーCategory | Specialized Courses |
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授業の概要と目的(何を学ぶか)Outline and objectives
This course provides an introduction to Service Management in Japan. This is done in the context of lessons from the study of the innovation process, for which the service sector is a key and growing platform, and which also provides a framework for understanding challenges to service sector growth in Japan. The Japan-specific context for Service Management is explored, with special attention on such cultural artifacts as “omotenashi” ‒ Japanese style hospitality ‒ which is playing a prominent role in the staging of the 2020 Tokyo Olympics (tentatively postponed till 2021).
This course also contributes to the three core learning objectives of the GMBA Program, which are to instill the following skills:
1 Practical Management Competency
2 Critical Analysis Competency
3 Communication Competency
到達目標Goal
The goal of this course is to develop understanding of Service Management in Japan, and the forces driving it. Upon completion of the course, students should have a basic knowledge of the main components of and expectations for the service sector in Japan and overseas, of the specific characteristics of services in Japan, and of the major constraints driving change in them. Students will be able to use concepts from the study of innovation to assess these constraints, and appreciate the word “Omotenashi” (Japanese style hospitality), which has become the focal point for the discussion of services and Service Management in Japan for both large corporations as well as small & medium enterprises.
この授業を履修することで学部等のディプロマポリシーに示されたどの能力を習得することができるか(該当授業科目と学位授与方針に明示された学習成果との関連)Which item of the diploma policy will be obtained by taking this class?
Will be able to gain“DP1”,“DP2”,“DP3”,“DP4”and“DP5”.
授業で使用する言語Default language used in class
英語 / English
授業の進め方と方法Method(s)(学期の途中で変更になる場合には、別途提示します。 /If the Method(s) is changed, we will announce the details of any changes. )
The primary approach of this course is in-class discussion -- in the form of both lectures and guided discourse -- supported by outside readings. Students are expected to actively participate in this discussion based on knowledge gained from the readings, and will be tested on their knowledge via presentations, assignments, quizzes and exams.
アクティブラーニング(グループディスカッション、ディベート等)の実施Active learning in class (Group discussion, Debate.etc.)
あり / Yes
フィールドワーク(学外での実習等)の実施Fieldwork in class
なし / No
授業計画Schedule
※各回の授業形態は予定です。教員の指示に従ってください。
1:Introduction
What is service management?
2:Global Promise of Services
Economic development and the service sector
3:Promise of Services in Japan
Economic development and Japan's service sector
4:Services & Innovation
Problem solving, organizational dynamics and service management
5:Inside the Black Box of Service Businesses
Japanese-style communication and the service business value chain
6:Tourism and the Olympics of Omotenashi
What is Omotenashi, and does it make an industry?
7:What’s Next?
Outlook for service management
授業時間外の学習(準備学習・復習・宿題等)Work to be done outside of class (preparation, etc.)
Readings will be assigned during class, either via handouts or URLs for downloads. These materials are to be read thoroughly, and the student ready for discussion during the next class meeting and a quiz. Assignments in the form of short reports, presentations and take-home exams will be given as needed. A final exam, report and/or presentation will be required at the end of the course.
(In general students may expect 1 to 3 hours per week required outside of class for reading and assignments.)
テキスト(教科書)Textbooks
No textbook will be used. Handouts and reading material will be provided. Access to the internet will be needed both during and outside of class, as well as a computer for access and writing.
参考書References
Handouts or URLs to reference materials will be provided. Access to the internet will be needed both during and outside of class, as well as a computer for access and writing.
成績評価の方法と基準Grading criteria
Participation and ability to use concepts 50%
Mid-term assignments 20%
Final assignments 30%
Overall assessments are made in consideration of the three core learning objectives of the GMBA Program, which are instilling the following competencies:
1 Practical Management Competency
Learning Outcome 1a. Management Planning:
Student demonstrates competency in the application of the principles of management theory & practice to the planning of new business and/or the assessment of existing business
Learning Outcome 1b. Strategy Execution:
Student demonstrates competency in the application of the principles of management strategy to the planning of new business and/or the assessment of existing business
2 Critical Analytical Competency
Learning Outcome 2a. Hypothesis Setting:
Demonstrates competency in the formulation of hypotheses used to validate the planning of new business and/or the assessment of existing business
Learning Outcome 2b. Hypothesis Testing:
Demonstrates competency in the evaluation of hypotheses used to validate the planning of new business and/or the assessment of existing business
3 Communication Competency
Learning Outcome 3a. Written Communication
Demonstrates competency in professional written communication
Learning Outcome 3b. Spoken Communication
Demonstrates competency in professional spoken communication
学生の意見等からの気づきChanges following student comments
Not applicable
学生が準備すべき機器他Equipment student needs to prepare
Students should have use of a computer for internet access and writing, should bring the computer to class, and have access to the internet outside of class as well.
その他の重要事項Others
Office Hours: Class Days (Thursday) 18:00-18:30
Due to the COVID-19 pandemic, courses this year will be held either in person or online according to the decisions of Hosei University, the Business School of Innovation Management, and the GMBA Program. Please check the university website and communications from the university for the final decision each quarter. In case of online course, please check the HOPPII system (学習支援システム) for specific online instructions of each course.