GISDepartment of Global and Interdisciplinary Studies
MAN300LF（経営学 / Management 300）Hospitality Management in JapanHospitality Management in Japan
Masako SHIOZAKI
授業コードなどClass code etc
| 学部・研究科Faculty/Graduate school | GISDepartment of Global and Interdisciplinary Studies |
| 添付ファイル名Attached documents | |
| 年度Year | 2023 |
| 授業コードClass code | A6677 |
| 旧授業コードPrevious Class code | |
| 旧科目名Previous Class title | |
| 開講時期Term | 秋学期授業/Fall |
| 曜日・時限Day/Period | 火3/Tue.3 |
| 科目種別Class Type | |
| キャンパスCampus | 市ヶ谷 / Ichigaya |
| 教室名称Classroom name | BT0503 |
| 配当年次Grade | 2～4 |
| 単位数Credit(s) | 2 |
| 備考（履修条件等）Notes | |
| 他学部公開科目Open Program | |
| 他学部公開（履修条件等）Open Program (Notes) | |
| グローバル・オープン科目Global Open Program | |
| 成績優秀者の他学部科目履修制度対象Interdepartmental class taking system for Academic Achievers | |
| 成績優秀者の他学部科目履修（履修条件等）Interdepartmental class taking system for Academic Achievers (Notes) | |
| 実務経験のある教員による授業科目Class taught by instructors with practical experience | |
| SDGsCPSDGs CP | |
| アーバンデザインCPUrban Design CP | |
| ダイバーシティCPDiversity CP | |
| 未来教室CPLearning for the Future CP | |
| カーボンニュートラルCPCarbon Neutral CP | |
| 千代田コンソ単位互換提供（他大学向け）Chiyoda Campus Consortium | |
| 旧科目との重複履修Duplicate Subjects Taken Under Previous Class Title | |
| カテゴリー（2024年度以降入学者）Category (commenced 2024 onwards) | |
| カテゴリー（2020～2023年度入学者）Category (commenced 2020-2023) | 200-level Intermediate Courses（中級） |
| カテゴリー（2016～2019年度入学者）Category (commenced 2016-2019) |
200-level Intermediate Courses Business and Economy |
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授業の概要と目的（何を学ぶか）Outline and objectives
This course is designed to provide the fundamental concepts and understanding of hospitality by introducing how hospitality is practiced in different industries in Japan and discussing the key elements necessary in the pursuit of hospitality. At the end of the course, based on their gained knowledge and insight, students will have the opportunity to explore new possibilities and approaches to the hospitality in the future.
到達目標Goal
By the end of the course, students should be able to do the following.
①Develop comprehensive understanding of hospitality and hospitality management
②Understand hospitality from multiple perspectives of customers, employees and management through case studies.
③Express their own ideas about hospitality in the future based on what they have learned through this course.
授業で使用する言語Default language used in class
英語 / English
授業の進め方と方法Method(s)（学期の途中で変更になる場合には、別途提示します。 /If the Method(s) is changed, we will announce the details of any changes. ）
The course will consist of lectures and group works.
Each student is required to participate actively in group discussion about each topic and submit reflection papers. Feedback is given orally in the next class.
Each student is required to prepare for giving final presentation as a team.
アクティブラーニング（グループディスカッション、ディベート等）の実施Active learning in class (Group discussion, Debate.etc.)
あり / Yes
フィールドワーク（学外での実習等）の実施Fieldwork in class
なし / No
授業計画Schedule
授業形態/methods of teaching：対面/face to face
※各回の授業形態は予定です。教員の指示に従ってください。
1[対面/face to face]：Introduction
Overview of the course
(the purpose, contents, and methods of the course)
2[対面/face to face]：What is hospitality?
Definition of hospitality
(conceptual differences between service and hospitality)
3[対面/face to face]：Case study① Airlines
Basic knowledge of airline industry including the current situation and efforts
4[対面/face to face]：Case study② Airlines
Japan Airlines’ hospitality
5[対面/face to face]：Case study③ Hotel
Hospitality of luxury hotels
6[対面/face to face]：Case study④ Japanese inns
Omotenashi of Japanese inns
Hotels in a variety of style
7[対面/face to face]：Case study⑤Theme park
Strategies and hospitality of theme parks
8[対面/face to face]：Safety and hospitality
Management of safety, which is the basis of hospitality
9[対面/face to face]：Practice of hospitality
The role of communication in practicing hospitality
10[対面/face to face]：Diversity and hospitality
From diversity to inclusion
Importance of intercultural communication and improvement of accessibility for people with disabilities
11[対面/face to face]：Technology in the hospitality field
Collaboration between humans and AI
12[対面/face to face]：Group work
Group discussion to prepare for the presentation
13[対面/face to face]：Group presentation
Presentation by each group
14[対面/face to face]：Wrap up
Summary and reflection
授業時間外の学習（準備学習・復習・宿題等）Work to be done outside of class (preparation, etc.)
Students are expected to:
•attend each class session,
•complete all assigned readings, exercises and problems,
•be prepared to answer questions and take an active and constructive role in discussions and group work.
・write reflection paper after each class meeting and submit it
For some classes, you will be asked short questions before, during, and at the end of class.
Pre-class exercises are designed to let you know what topics will be covered in the coming class.
In-class exercises are designed to check your understanding what is covered in class and may constitute a portion of class participation points.
Post class exercises are in the form of homework assignment and subject to grading.
The average study time outside of class per week would be roughly 4 hours.
テキスト（教科書）Textbooks
No text book will be used.
参考書References
Reference materials on each topic will be introduced by lecturer during the class.
成績評価の方法と基準Grading criteria
Grading will be decided based on class participation, mid-term report and group presentation.
Class participation includes active participation in group discussions in class and submit reflection paper after each class.
Final grade will be calculated according to the following process:
1)Class participation(including submission of reflection paper):30%
2)Mid-term report:30%
3)Group presentation:40%
学生の意見等からの気づきChanges following student comments
In the "Hospitality in Practice" session, a role play was included to learn how to handle complaints as part of the hospitality communication. However, it seemed that the Japanese-style procedure did not fit for many of the international students. Therefore, in the next year's program, I would like to incorporate elements of complaint handling from a global perspective while encouraging students to understand the characteristics of Japanese communication styles.
学生が準備すべき機器他Equipment student needs to prepare
To be announced if any