ESOPExchange Students from Overseas Program

This course is designed to provide the fundamental concepts and understanding of hospitality by introducing how hospitality is practiced in different industries in Japan and discussing the key elements necessary in the pursuit of hospitality. At the end of the course, based on their gained knowledge and insight, students will have the opportunity to explore new possibilities and approaches to the hospitality in the future.

By the end of the course, students should be able to do the following.
①Develop comprehensive understandings of hospitality
②Analyze the ways of providing hospitality through the case studies of hospitality industries.
③Examine the significance of diversity and inclusion as an element to promote hospitality
④Engage in group discussion to consider future models of hospitality

英語 / English

The course will consist of lectures and group works.
Each student is required to participate actively in group discussion about each topic and submit reflection papers. Feedback is given orally in the next class.
Each student is required to prepare for giving final presentation as a team.

あり / Yes

なし / No

授業形態/methods of teaching：対面/face to face

※各回の授業形態は予定です。教員の指示に従ってください。

1[オンライン/online]：Introduction

Overview of the course
(the purpose, contents, and methods of the course)

2[対面/face to face]：What is hospitality?

Definition of hospitality
(conceptual differences between service and hospitality)

3[対面/face to face]：Airline industries ①

Basic knowledge of airline industry including the current situation and efforts

4[対面/face to face]：Airline industries　②

Japan Airlines’ hospitality

5[対面/face to face]：Hotel industry ①

Hospitality of luxury hotels

6[対面/face to face]：Hotel industry ②　(Japanese inns)

Hotels in a variety of styles

7[対面/face to face]：Theme park industry

Strategies and hospitality of theme parks

8[対面/face to face]：Practice of hospitality

The role of communication in practicing hospitality

9[対面/face to face]：Diversity and hospitality

The benefits and difficulties of diversity in hospitality industry

10[対面/face to face]：Safety and hospitality

Safety as a key element supporting hospitality

11[対面/face to face]：Technology in hospitality

The use of technology in the field of hospitality

12[対面/face to face]：Group work

Group discussion to prepare for the presentation

13[対面/face to face]：Group presentation

Presentation by each group

14[対面/face to face]：Wrap up

Summary and reflection

Students are expected to:
•attend each class session,
•complete all assigned readings, exercises and problems,
•be prepared to answer questions and take an active and constructive role in discussions and group work.
・write reflection paper after each class meeting and submit it

For some classes, you will be asked short questions before, during, and at the end of class.
Pre-class exercises are designed to let you know what topics will be covered in the coming class.
In-class exercises are designed to check your understanding what is covered in class and may constitute a portion of class participation points.
Post class exercises are in the form of homework assignment and subject to grading.
The average study time outside of class per week would be roughly 4 hours.

No text book will be used.

Reference materials on each topic will be introduced by lecturer during the class.

Grading will be decided based on class participation, mid-term report and group presentation.
Class participation includes active participation in group discussions in class and submit reflection paper after each class.

Final grade will be calculated according to the following process:
1)Class participation(including submission of reflection paper):30%
2)Mid-term report:30%
3)Group presentation:40%

Topics of "diversity" and "technology" were covered in the same class last year, but these topics will be discussed in two separate classes this year.
This change was based on my own reflections of the course. As this course is available for both international and Japanese students, it would be beneficial for them to have more time to discuss about diversity and inclusion.

To be announced if any