GBPGBP (Global Business Program)
MAN300FB-A5533（経営学 / Management 300）Operations Management ⅠOperations Management I
Kiyoko YOSHIMURA
授業コードなどClass code etc
| 学部・研究科Faculty/Graduate school | GBPGBP (Global Business Program) |
| 添付ファイル名Attached documents | |
| 年度Year | 2023 |
| 授業コードClass code | A5533 |
| 旧授業コードPrevious Class code | |
| 旧科目名Previous Class title | |
| 開講時期Term | 秋学期授業/Fall |
| 曜日・時限Day/Period | 金5/Fri.5 |
| 科目種別Class Type | |
| キャンパスCampus | 市ヶ谷 / Ichigaya |
| 教室名称Classroom name | 市外濠‐S306 |
| 配当年次Grade | 2～4 |
| 単位数Credit(s) | 2 |
| 備考（履修条件等）Notes | |
| 他学部公開科目Open Program | |
| 他学部公開（履修条件等）Open Program (Notes) | |
| グローバル・オープン科目Global Open Program | ○ |
| 成績優秀者の他学部科目履修制度対象Interdepartmental class taking system for Academic Achievers | |
| 成績優秀者の他学部科目履修（履修条件等）Interdepartmental class taking system for Academic Achievers (Notes) | |
| 実務経験のある教員による授業科目Class taught by instructors with practical experience | ○ |
| SDGsCPSDGs CP | |
| アーバンデザインCPUrban Design CP | |
| ダイバーシティCPDiversity CP | |
| 未来教室CPLearning for the Future CP | |
| カーボンニュートラルCPCarbon Neutral CP | |
| 千代田コンソ単位互換提供（他大学向け）Chiyoda Campus Consortium | |
| カテゴリーCategory |
専門教育科目／Business Administration Courses 専門科目／Intermediate/Advanced Courses of Business Administration |
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授業の概要と目的（何を学ぶか）Outline and objectives
Operations Management I reviews the Operations Management in terms of the decisions corporates face in aligning operations with their competitive strategy. Topics include examining the activities and responsibilities of positioning and design decisions.
到達目標Goal
This course aims to improve students' understanding of operations management's concepts, principles, problems, and practices. After completing this course, students should be able to:
-Develop an understanding of how corporate strategy defines a company's missions.
-To understand the trade-offs companies face in choosing between critical aspects of process design and operating decisions.
-To understand how product planning encompasses all the activities leading up to introducing, revising, or dropping the products.
この授業を履修することで学部等のディプロマポリシーに示されたどの能力を習得することができるか（該当授業科目と学位授与方針に明示された学習成果との関連）Which item of the diploma policy will be obtained by taking this class?
This course is strongly related to the"DP1-1", "DP2-1", "DP2-2", "DP3", "DP4" and "DP5" diploma policies.
授業で使用する言語Default language used in class
英語 / English
授業の進め方と方法Method(s)（学期の途中で変更になる場合には、別途提示します。 /If the Method(s) is changed, we will announce the details of any changes. ）
Face to Face (except #1 session)
The course will be delivered mainly through lectures with case discussions on real-world industries. In addition, some simulation works are planned. Thus, the students can have a better understanding of Operations Management basics. There will be no "right" or "wrong" answers for the case discussion. Therefore, Students' contribution is expected to move the class discussion in a new direction. Assignment feedback will be made in class.
アクティブラーニング（グループディスカッション、ディベート等）の実施Active learning in class (Group discussion, Debate.etc.)
あり / Yes
フィールドワーク（学外での実習等）の実施Fieldwork in class
なし / No
授業計画Schedule
授業形態/methods of teaching：対面/face to face
※各回の授業形態は予定です。教員の指示に従ってください。
1[オンライン/online]：Introduction
Getting started
Course Introduction
Overall Operations Management
2[対面/face to face]：Product Planning and competitive priorities
Product planning
Competitive priority
3[対面/face to face]：Service Operations Management
What are service operations?
Key challenges
4[対面/face to face]：Customer relationship
Understanding your customer in service industry
5[対面/face to face]：Designing Customer Experience
What is customer experience?
Why is service process design important?
6[対面/face to face]：Quality Management
Quality as a competitive advantage
Six sigma
7-Quality Management tool
7[対面/face to face]：Process Design
What is process design?
Facets of process design
Process analysis
8[対面/face to face]：New Technology
New technology and tools for Operations Management
9[対面/face to face]：Capacity and Maintenance
Capacity Planning
Maintenance
10[対面/face to face]：Location
Trends
Factors affecting location decisions
11[対面/face to face]：Layout
Layout planning
Strategic Issues
Process layout
12[対面/face to face]：Simulation
How to organize your team
Team building
13[対面/face to face]：Case discussion
Factors affecting Operations Management
14[対面/face to face]：Course review
Wrap up
(Review the entire course)
授業時間外の学習（準備学習・復習・宿題等）Work to be done outside of class (preparation, etc.)
The students are expected to read the uploaded materials (course materials and cases) for each class beforehand and prepare for discussions during the class. Preparatory study and review time for this class are 2 hours each.
テキスト（教科書）Textbooks
There is no textbook required for this course.
Will supply course material (PowerPoint) in the class.
参考書References
Will notice Course References/Books on the bulletin board separately.
Reading should be completed before class.
成績評価の方法と基準Grading criteria
In-class-Quiz: 275 points (55%)
Case report1: 100 points (20%)
Case report2(simulation): 125points(25%)
Total: 500 points (100%)
学生の意見等からの気づきChanges following student comments
Will conduct feedback survey questions for student feedback.
学生が準備すべき機器他Equipment student needs to prepare
None. The instruction will be given at the course if any.
その他の重要事項Others
Please note that if the number of students attending the first class significantly exceeds expectations, in order for the instructor to effectively manage the class, the number of students who are allowed to register for the course may be limited.