GBPGBP (Global Business Program)

In this course we will address the question, What is Total Quality Management? The origins of this concept dates back to the 1930s at the Bell Laboratories of W.A. Shewhart in the United Kingdom. This became what was known as the British Standard 600. During the war years, the Americans established the Z-1 Standard. In the post-war era, Japan created not only the JIS (Japan Industrial Standards) mark, but also added a managerial dimension to the quality control concept.
In this connection, the main objective this semester focuses on the unique contributions of Japanese companies to TQM: (1) QC (quality control) as a national movement, (2) companywide quality control, (3) cross-functional management, (4) QC circle activities, and (5) QC audit.

Be the end of the course the student should be able to:
・Understand why total quality management plays an important role in business.
・THEORY: Grasp the merging of engineering techniques and business practices into the TQM story
・METHODS: Use the PDCA cycle and kaizen for continuous improvement
・TOOLS: Apply the analytical tools commonly used in TQM activities.

Students should feel comfortable in engaging in TQM activities if given the opportunity in the future.

This course is strongly related to the "DP1-1", "DP2-1","DP2-2", "DP4" and "DP5" diploma policies and fairly related to the "DP3" policy.

英語 / English

Active Learning is the main teaching approach for this course. Active learning requires the students to take the lead in the learning process with the instructor acting as a facilitator.
・Some examples of active learning are pair-discussion, group work, case studies, simulations, presentations, reaction paper, experiential learning, etc.
・For written assignments, feedback will be provided via HOPPII Learning Management system. Exemplary assignments will be introduced in the class and used in deeper discussions.
・Students can use office hours for more individual feedback on assignments, tests, etc.

あり / Yes

なし / No

授業形態/methods of teaching：対面/face to face

※各回の授業形態は予定です。教員の指示に従ってください。

Week 1[オンライン/online]：Course Introduction

・Syllabus
・From QC to TOC to TQM
・TQM in Japan

Wek 2[対面/face to face]：Companywide Quality Control (1)

・Business Strategy: Diversification and Rationalization
・What is CWQC?
・Hoshin Kanri (Policy Management)

Week 3[対面/face to face]：CWQC (2)
Hoshin Kanri

・Catch Ball Approach
・Flag Method (targets and means)
・Control Items (measures and metrics)

Week 4[対面/face to face]：CWQC Workshop

・Issue Identification
・Analysis and Planning
・Communication and Coordination
・Ringi-sho Report

Week 5[対面/face to face]：Cross Functional Management (1)

・Principles of quality control
・What is CRM?
・CFM tasks, structure and administration

Week 6[対面/face to face]：CFM (2)

・Functional Applications of CFM
・SQC/SPC Methods
・Daily Management

Week 7[対面/face to face]：CFM Workshop

・Leadership
・Time Management and Coordination
・Communication and Teamwork
・Project Team Report

Week 8[対面/face to face]：QC Circle Activities (1)

・What is QCC?
・QC Story
・Forming a QCC
・Brainstorming and Theme Selection

Week 9[対面/face to face]：QCC (2)
Data Collection

・Statistical Way of Thinking
・7 QC Tools
・Applications

Week 10[対面/face to face]：QCC (3)
Data Analysis

・Interpreting and Presenting Data
・Control Chart Report

Week 11[対面/face to face]：QCC (4)
Countermeasures and Confirm

・7 New QC Tools
・Other Small Group Activities (5S, TPM, etc.)

Week 12[対面/face to face]：QCC (5)
Standardization

・Types of Reports
・How to Prepare Presentation and Presentation Materials

Week 13[対面/face to face]：QC Audit

・ISO and ISO9000 series
・External Audit: US, Europe and Japan
・Internal Audit: Presidential Audit
・Conducting a QC Audit

Week 14[対面/face to face]：Final Examination

・Final Examination

・CLASS PREPARATION: An active learning approach requires students to prepare the readings and assignments BEFORE class. At a minimum students should understand the keywords and main issues in each weeks reading assignment.

・GROUPWORK: Students should expect to allocate time outside of class to meet with their team members to discuss/prepare assignments.

・Preparatory study and review time for this class are 3-5 hours for each session

The readings for this course will either be available on-line in HOPPII, through the university library and/or as hand-outs.

We will use supplementary materials from time-to-time, which will be made available as hand-outs and/or put on reserve at the university library.

Students will be graded based on the following criterions:

・15% Class Participation
・60% Assignments (3 short reports, 20% each)
・25% Final Examination

Late submission of assignments will result in a lowering of a student's grade.

More QC workshop exercises.

Students are expected to bring to class a computer and/or smart phone to access the Internet.

Useful if student has taken Introduction to Operations Management and/or Operations Management I.

Students (or teams) should try to meet with the teacher at least once during the semester.

Willingness to study hard!

None

Please note that the teaching approach may vary according to which threat level we are at: at level 1, this course will be held on campus, though at level 2, it will be held online.