ESOPExchange Students from Overseas Program
MAN300LF(経営学 / Management 300)Hospitality Management in JapanHospitality Management in Japan
Masako SHIOZAKIKyoko INODA
授業コードなどClass code etc
学部・研究科Faculty/Graduate school | ESOPExchange Students from Overseas Program |
添付ファイル名Attached documents | |
年度Year | 2022 |
授業コードClass code | A8517 |
旧授業コードPrevious Class code | |
旧科目名Previous Class title | |
開講時期Term | 秋学期授業/Fall |
曜日・時限Day/Period | 月3/Mon.3 |
科目種別Class Type | |
キャンパスCampus | 市ヶ谷 / Ichigaya |
教室名称Classroom name | 各学部・研究科等の時間割等で確認 |
配当年次Grade | |
単位数Credit(s) | 2 |
備考(履修条件等)Notes | |
実務経験のある教員による授業科目Class taught by instructors with practical experience | |
SDGsCPSDGs CP | |
アーバンデザインCPUrban Design CP | |
ダイバーシティCPDiversity CP | |
未来教室CPLearning for the Future CP | |
カーボンニュートラルCPCarbon Neutral CP | |
千代田コンソ単位互換提供(他大学向け)Chiyoda Campus Consortium |
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授業の概要と目的(何を学ぶか)Outline and objectives
This course is designed to provide the fundamental concepts and understanding of hospitality by introducing how hospitality is practiced in different industries in Japan and discussing the key elements necessary in the pursuit of hospitality. At the end of the course, based on their gained knowledge and insight, students will have the opportunity to explore new possibilities and approaches to the hospitality in the future.
到達目標Goal
By the end of the course, students should be able to do the following.
①Develop comprehensive understandings of hospitality
②Analyze the ways of providing hospitality through the case studies of hospitality industries.
③Examine the significance of diversity and inclusion as an element to promote hospitality
④Engage in group discussion to consider future models of hospitality
授業で使用する言語Default language used in class
英語 / English
授業の進め方と方法Method(s)(学期の途中で変更になる場合には、別途提示します。 /If the Method(s) is changed, we will announce the details of any changes. )
The course will consist of lectures and group works.
Each student is required to participate actively in group discussion about each topic and submit reflection papers. Feedback is given orally in the next class.
Each student is required to prepare for giving final presentation as a team.
アクティブラーニング(グループディスカッション、ディベート等)の実施Active learning in class (Group discussion, Debate.etc.)
あり / Yes
フィールドワーク(学外での実習等)の実施Fieldwork in class
なし / No
授業計画Schedule
授業形態/methods of teaching:対面/face to face
※各回の授業形態は予定です。教員の指示に従ってください。
1[オンライン/online]:Introduction
Overview of the course
(the purpose, contents, and methods of the course)
2[対面/face to face]:What is hospitality?
Definition of hospitality
(conceptual differences between service and hospitality)
3[対面/face to face]:Airline industries ①
Basic knowledge of airline industry including the current situation and efforts
4[対面/face to face]:Airline industries ②
Japan Airlines’ hospitality
5[対面/face to face]:Hotel industry ①
Hospitality of luxury hotels
6[対面/face to face]:Hotel industry ② (Japanese inns)
Hotels in a variety of styles
7[対面/face to face]:Theme park industry
Strategies and hospitality of theme parks
8[対面/face to face]:Practice of hospitality
The role of communication in practicing hospitality
9[対面/face to face]:Diversity and hospitality
The benefits and difficulties of diversity in hospitality industry
10[対面/face to face]:Safety and hospitality
Safety as a key element supporting hospitality
11[対面/face to face]:Technology in hospitality
The use of technology in the field of hospitality
12[対面/face to face]:Group work
Group discussion to prepare for the presentation
13[対面/face to face]:Group presentation
Presentation by each group
14[対面/face to face]:Wrap up
Summary and reflection
授業時間外の学習(準備学習・復習・宿題等)Work to be done outside of class (preparation, etc.)
Students are expected to:
•attend each class session,
•complete all assigned readings, exercises and problems,
•be prepared to answer questions and take an active and constructive role in discussions and group work.
・write reflection paper after each class meeting and submit it
For some classes, you will be asked short questions before, during, and at the end of class.
Pre-class exercises are designed to let you know what topics will be covered in the coming class.
In-class exercises are designed to check your understanding what is covered in class and may constitute a portion of class participation points.
Post class exercises are in the form of homework assignment and subject to grading.
The average study time outside of class per week would be roughly 4 hours.
テキスト(教科書)Textbooks
No text book will be used.
参考書References
Reference materials on each topic will be introduced by lecturer during the class.
成績評価の方法と基準Grading criteria
Grading will be decided based on class participation, mid-term report and group presentation.
Class participation includes active participation in group discussions in class and submit reflection paper after each class.
Final grade will be calculated according to the following process:
1)Class participation(including submission of reflection paper):30%
2)Mid-term report:30%
3)Group presentation:40%
学生の意見等からの気づきChanges following student comments
Topics of "diversity" and "technology" were covered in the same class last year, but these topics will be discussed in two separate classes this year.
This change was based on my own reflections of the course. As this course is available for both international and Japanese students, it would be beneficial for them to have more time to discuss about diversity and inclusion.
学生が準備すべき機器他Equipment student needs to prepare
To be announced if any