IGESSIGESS (Institute for Global Economics and Social Sciences)

In this course we will address the question, What is Total Quality Management? The origins of this concept dates back to the 1930s at the Bell Laboratories of W.A. Shewhart in the United Kingdom. This became what was known as the British Standard 600. During the war years, the Americans established the Z-1 Standard. In the post-war era, Japan created not only the JIS (Japan Industrial Standards) mark, but also added a managerial dimension to the quality control concept.
In this connection, the main objective this semester focuses on the unique contributions of Japanese companies to TQM: (1) QC (quality control) as a national movement, (2) companywide quality control, (3) cross-functional management, (4) QC circle activities, and (5) QC audit.

Be the end of the course the student should be able to:
・Understand why total quality management plays an important role in business.
・THEORY: Grasp the merging of engineering techniques and business practices into the TQM story
・METHODS: Use the PDCA cycle and kaizen for continuous improvement
・TOOLS: Apply the analytical tools commonly used in TQM activities.

Students should feel comfortable in engaging in TQM activities if given the opportunity in the future.

英語 / English

Active Learning is the main teaching approach for this course. Active learning requires the students to take the lead in the learning process with the instructor acting as a facilitator. Some examples of active learning are pair-discussion, group work, case studies, simulations, presentations, reaction paper, experiential learning, etc. In this course, particular attention is paid to an experiential learning approach where students plan and do, then check and reflect on their Projects. This will be particularly the case in the second half of the semester.

あり / Yes

なし / No

※各回の授業形態は予定です。教員の指示に従ってください。

Week 1：Course Introduction

・Syllabus
・From QC to TOC to TQM
・TQM in Japan

Wek 2：Companywide Quality Control (1)

・Business Strategy: Diversification and Rationalization
・What is CWQC?
・PDCA cycle and kaizen

Week 3：CWQC (2)

・Hoshin Kanri (Policy Management)
・5Ms--target and means
・Measures and metrics

Week 4：CWQC (3)

・Catch Ball approach
・Flag method
・Control items

Week 5：Cross Functional Management (1)

・Principles of quality control
・What is CRM?
・CFM tasks, structure and administration

Week 6：CFM (2)

・Statistical methods--speaking with facts not guts
・SQC/SPC Methods

Week 7：QC Circle Activities (1)

・What is QCC?
・QC Story
・Forming a QCC
・Brainstorming

Week 8：QCC (2)

・Visualization
・7 QC Tools and 7 New QC Tools

Week 9：QCC (3)

・7 QC Tools and 7 New QC Tools (cont'd)
・Snapshots of 5S, TPM, etc

Week 10：QCC (4)

・Types of reports
・How to prepare presentation and presentation materials

Week 11：QC Audit (1)

・ISO and ISO9000 series
・External Audit: US, Europe and Japan
・Internal Audit: Presidential Audit

Week 12：QC Audit (2) + QCC (5)

・QCC Report and evaluation

Week 13：QC Audit (3)

・Conducting a Presidential Audit

Week 14：QC Audit (4) + QCC (6)

・Management Presentation

・CLASS PREPARATION: An active learning approach requires students to prepare the readings and assignments BEFORE class. At a minimum students should understand the keywords and main issues in each weeks reading assignment.

・GROUPWORK: Students should expect to allocate time outside of class to meet with their team members to discuss/prepare assignments.

・Preparatory study and review time for this class are 3-5 hours for each session

The readings for this course will either be available on-line, through the university library and/or as hand-outs.

We will use supplementary materials from time-to-time, which will be made available as hand-outs and/or put on reserve at the university library.

Students will be graded based on the following criterions:

・10% CLASS PARTICIPATION (I.E., WHETHER YOU HAVE LOG-IN TO OUR COURSE HOPPII WEBPAGE.)
・30% ASSIGNMENTS
・60% 4 SHORT REPORTS (20% EACH)

Late submission of assignments will result in a lowering of a student's grade.

More QC Circle exercises.

ON-LINE COURSE
STUDENTS ARE EXPECTED TO HAVE INTERNET ACCESS (E.G., WIFI, CABLE, ETC) TO A COMPUTER AND/OR SMART PHONE. IF YOU DO NOT, THEN SEND AN E-MAIL MESSAGE TO INFORM THE PROFESSOR. ALSO INFORM THE PROFESSOR IF YOU EXPERIENCE ANY DIFFICULTIES DURING OUR ZOOM SESSIONS.

CLASSROOM COURSE
Students are expected to bring to class a computer and/or smart phone to access the Internet.

Useful if student has taken Introduction to Operations Management and/or Operations Management I.

Students (or teams) should try to meet with the teacher on-line at least once during the semester.

If course is held on-line, this could be done through video conferencing (e.g., ZOOM, WebEX, etc.)

Willingness to study hard!

None

Please note that the teaching approach may vary according to which threat level we are at: at level 1, this course will be held on campus, though at level 2, it will be held online.